Shipping policy

DOMESTIC SHIPPING

We use UPS and USPS for shipping, and both have several delivery service options to choose from:

UPS Delivery Service

Ground:  Delivery based on distance to destination.  Typically takes 1-5 business days, excluding holidays.

3 Day Select: Order will arrive in 3 business days, excluding holidays.  Guaranteed to arrive only by the end of the day.

 

US Postal Service Delivery Service

First Class: Quick, but only available for packages under 13oz.

Priority: Will arrive in 2-3 days.  Anything over 13oz. is not eligible for First Class and will automatically ship Priority.

Orders placed on Saturday (after 2pm EST), Sunday, or Monday will be shipped on Tuesday except on Holidays. No orders will be shipped or received on holidays. Orders placed on holidays will be processed the following business day.

Special Note regarding PO Boxes:

  • UPS cannot deliver to PO Boxes or anywhere outside the continental United States. PO Boxes are shipped via USPS.

 

INTERNATIONAL SHIPPING

We currently ship to the US & Canada.  To inquire about international shipping to other countries, please email us: info@the-english-garden.com or call 570.275.2252.

DUTIES, CUSTOMS AND VAT

International orders are subject to Duties, Customs and Value Added Taxes. These charges must be paid upon receipt of your order, and are your sole responsibility. Be sure to verify the additional cost you may incur with the authorities of the country the order is being shipped to.