Our Policies

In-Store Return Policy

Your total satisfaction is our top priority. If for any reason you are unhappy with an item you have purchased, please return it within 30 days of the date of purchase (14 days for clothing, shoes & seasonal items). We will gladly exchange your product or issue a gift card for the entire purchase price.

  • All products must be returned in their original condition, unworn and unwashed with tags still attached.  

  • Returns using GIFT RECEIPTS are eligible for exchange or store credit within 30 days of purchase.  

  • Items sold at a discount are a final sale and cannot be returned or exchanged.

WEBSITE Return Policy

We understand that shopping online can sometimes result in a purchase that is not quite what you were expecting!  For this reason, our return policy for online purchases is a little different. 

We are now offering REFUNDS on returns that are sent back within 3 days of delivery to you! This is no small feat for a business our size! But there are some rules:

  • Items MUST be returned in their original packaging, with tags and CANNOT BE WORN

  • Return shipping is the responsibility of the customer.  If you wish for us to email a return label that you can print, please REPLY to your order confirmation to request a label.  The shipping fee will be deducted from your refund. 

  • The refund will be issued to the form of payment used for purchase or to an English Garden gift card, whichever you prefer.

  • We do not offer refunds or exchanges on Sale Items. 

 

*Missed the 3-Day window? You may self-return your order within 30 days of delivery for store credit. This includes sale items. BUT A 25% RESTOCKING FEE will apply IF we receive your return beyond 30 days of delivery to you. No exceptions to this policy will be made.

Exchanges: Items sell out quickly on our website, so we do not offer a direct exchange. Instead, you must return the item you don't want using our return policy and then place a new order for the correct item you want.

Damaged or Incorrect Items Received: Please contact us immediately and we will work out a solution with you!

International Returns: The same policies apply.  We do not provide return shipping labels for international orders. A 25% RESTOCKING FEE will apply IF we receive your return beyond 30 days of delivery to you.

Gift Cards: Gift Cards are non-refundable.

Shipping Fees: Shipping fees are non-refundable.

Our return address is:
The English Garden

497 South Mill Street

Danville, PA 17821

 

 

 

Sale Policies

1. All sale items are a final sale, and cannot be returned or exchanged.   

2. Many of our sales are in-store only events, due to the manufacturers' policies.  If a manufacturer forbids us from offering special deals on their products online, you will have to participate in the promotion at the store or call and make your purchases over the phone.  We apologize for this inconvenience, but we are committed to maintaining a good relationship with each of our suppliers so that we can continue to offer you the best products available. 

3. When an item is on sale, we cannot offer layaway. 

4.  Sale items cannot be put on hold.  If you are unable to get to a sale and know the specific item you would like, you may always call and purchase the item over the phone and pick it up at a later date. 

 

Shipping

Domestic Shipping

We use UPS and USPS for shipping, and both have several delivery service options to choose from:

UPS Delivery Service

Ground:  Delivery based on distance to destination.  Typically takes 1-5 business days, excluding holidays.

3 Day Select: Order will arrive in 3 business days, excluding holidays.  Guaranteed to arrive only by the end of the day.

 

US Postal Service Delivery Service

First Class: Quick, but only available for packages under 13oz.

Priority: Will arrive in 2-3 days.  Anything over 13oz. is not eligible for First Class and will automatically ship Priority.

Orders placed on Friday (after 2pm EST), Saturday, Sunday, or Monday will be shipped on Tuesday except on Holidays. No orders will be shipped or received on holidays. Orders placed on holidays will be processed the following business day.

Special Note regarding PO Boxes:

  • UPS cannot deliver to PO Boxes or anywhere outside the continental United States. PO Boxes are shipped via USPS.

 

International Shipping

We currently ship to the US & Canada.  To inquire about international shipping to other countries, please email us: info@the-english-garden.com or call 570.275.2252.

Duties, Customs and VAT

International orders are subject to Duties, Customs and Value Added Taxes. These charges must be paid upon receipt of your order, and are your sole responsibility. Be sure to verify the additional cost you may incur with the authorities of the country the order is being shipped to.
 
 

Tax Policies

The English Garden collects sales tax only on items shipped to customers in Pennsylvania. This will likely change in 2019.

 

Safe Technology

Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

Still don't want to use your credit card on the Internet? No problem - call us at 570.275.2252

 

Privacy Policy

NitroSell ecommerce hosts this website and The English Garden administers the website's content, postings and provides fulfillment of orders. The English Garden values our customers and recognizes that you care how information about you is used and shared. We have created this Privacy Policy to inform you of our information collection, use and sharing practices for this Web Site.

We do not share with others, or sell or rent to others, any personal information that you provide to us through this Web Site or through our Customer Service Department, except with your consent or as described in this Privacy Policy.

Please be advised that the practices described in this Privacy Policy apply to information gathered through this website and, where applicable, through our Customer Service Department in connection with this website or your in-store purchases. You may opt out of our information sharing by contacting us in any of the following ways:

1. Call us at 570.275.2252

2. Email us at info@the-english-garden.com

3. Write us at:

The English Garden
Attn: Customer Service — Privacy Policy Issues
497 South Mill Street
Danville, PA 17821

If our information practices change in the future, we will post an updated Privacy Policy on our website. You can tell if the Privacy Policy has changed by checking the revision date that appears at the end of this policy. You may exercise your choices about how we collect and use your information at any time.

 

What Information About Me is Collected and Stored?

When you visit our Web Site, make an in-store purchase, or place an order online or by phone with our Customer Service Department, we collect and store your personal information about you.  This information is used to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations and to provide customer service. This information also may be used to contact you about sales, special offers, surveys and new features of the website, unless you have opted not to receive promotional communications in connection with this website. You always have the choice not to receive marketing mailings or calls; you just need to let us know.

 

With Whom Do You Share Information?

We do not share with others, or sell or rent to others, any personal information that you provide to us through this Web Site or through our Customer Service Department

What Steps Are Taken To Keep Personal Information Secure?

We use various security measures, including Secure Socket Layer (SSL) encryption technology, to protect personal information that we collect. If you place an order through this website, you will be asked to set up an account and provide an email address and password. You must provide an appropriate email address and password in order to access account information. In order to help protect your personal information further, you should be careful about providing your password to others. If you wish to cancel a password, or if you become aware of any loss, theft or unauthorized use of a password, please contact our Customer Service Department by email at info@the-english-garden.com or by phone at 570.275.2252.

How Can I Access, Correct and Update Personal Information?

You can access, correct and update certain personal information that you have provided to us by logging into your account on our website. 

How do I Opt-out of Receiving Promotional Communications?

We want to communicate with you only if you want to hear from us. If you prefer not to receive information about sales, special events, and new products from us, you may opt-out of receiving our promotional communications at any time.  You will have an opportunity to "unsubscribe" by clicking on the hyperlink contained in promotional emails we send you.

Additionally, to opt-out of our mailing lists you may email us at info@the-english-garden.com or call us at 570.275.2252.  Please note that any request to be removed from such mailing lists may take up to two (2) weeks to become effective.

Please note that even if you are removed from any such list, if you order online, we will continue to confirm your order by e-mail and may need to contact you by phone, email, or regular mail if we have questions about your order.

 

What Happens When I Link To or From Another Web Site?

This website may contain links to websites operated by third parties. Please be advised that the practices described in this Privacy Policy do not apply to information gathered through these other websites. We do not control the privacy policies or practices of these websites. We encourage you to be aware of when you leave this website and to read the privacy policies of each and every website that you visit before providing any personal information. We are not responsible for the content or practices of any linked websites, and we provide these links solely for the convenience and information of visitors to our website.

 

What About Online Surveys?

We may from time to time conduct on-line surveys. When you complete an online survey, we may ask for certain information including your age, zip code, shopping habits, email and/or mailing address. This information will be treated in accordance with this Privacy Policy.

Updates to our Privacy Policy

We may amend this Privacy Policy at any time by posting amended terms on our website. All amended terms shall automatically be effective thirty (30) days after they are initially posted on the Web Site.

 

Effective Date: May 15, 2019

Terms & Conditions