Your total satisfaction is our top priority. If for any reason you are unhappy with an item you have purchased, please return it within 30 days of the date of purchase (14 days for clothing, shoes & seasonal items). We will gladly exchange your product or issue a gift card for the entire purchase price.
All products must be returned in their original condition, unworn and unwashed with tags still attached.
Returns using GIFT RECEIPTS are eligible for exchange or store credit within 30 days of purchase.
Items sold at a discount are a final sale and cannot be returned or exchanged.
Face Masks are NOT returnable.
We understand that shopping online can sometimes result in a purchase that is not quite what you were expecting! For this reason, our return policy for online purchases is a little different.
We are now offering REFUNDS on returns that are sent back within 3 days of delivery to you! This is no small feat for a business our size! But there are some rules:
Items MUST be returned in their original packaging, with tags and CANNOT BE WORN.
Return shipping is the responsibility of the customer. If you wish for us to email a return label that you can print, please REPLY to your order confirmation to request a label. The shipping fee will be deducted from your refund.
The refund will be issued to the form of payment used for purchase or to an English Garden gift card, whichever you prefer.
We do not offer refunds or exchanges on Sale Items.
Face masks are NOT returnable.
*Missed the 3-Day window? You may self-return your order within 30 days of delivery for store credit. This includes sale items. BUT A 25% RESTOCKING FEE will apply IF we receive your return beyond 30 days of delivery to you. No exceptions to this policy will be made.
Exchanges: Items sell out quickly on our website, so we do not offer a direct exchange. Instead, you must return the item you don't want using our return policy and then place a new order for the correct item you want.
Damaged or Incorrect Items Received: Please contact us immediately and we will work out a solution with you!
International Returns: The same policies apply. We do not provide return shipping labels for international orders. A 25% RESTOCKING FEE will apply IF we receive your return beyond 30 days of delivery to you.
Gift Cards: Gift Cards are non-refundable.
Shipping Fees: Shipping fees are non-refundable.
Our return address is:
The English Garden
497 South Mill Street
Danville, PA 17821
1. All sale items are a final sale, and cannot be returned or exchanged.
2. Many of our sales are in-store only events, due to the manufacturers' policies. If a manufacturer forbids us from offering special deals on their products online, you will have to participate in the promotion at the store or call and make your purchases over the phone. We apologize for this inconvenience, but we are committed to maintaining a good relationship with each of our suppliers so that we can continue to offer you the best products available.
3. When an item is on sale, we cannot offer layaway.
4. Sale items cannot be put on hold. If you are unable to get to a sale and know the specific item you would like, you may always call and purchase the item over the phone and pick it up at a later date.
We use UPS and USPS for shipping, and both have several delivery service options to choose from:
UPS Delivery Service
Ground: Delivery based on distance to destination. Typically takes 1-5 business days, excluding holidays.
3 Day Select: Order will arrive in 3 business days, excluding holidays. Guaranteed to arrive only by the end of the day.
US Postal Service Delivery Service
First Class: Quick, but only available for packages under 13oz.
Priority: Will arrive in 2-3 days. Anything over 13oz. is not eligible for First Class and will automatically ship Priority.
Orders placed on Friday (after 2pm EST), Saturday, Sunday, or Monday will be shipped on Tuesday except on Holidays. No orders will be shipped or received on holidays. Orders placed on holidays will be processed the following business day.
Special Note regarding PO Boxes:
We currently ship to the US & Canada. To inquire about international shipping to other countries, please email us: firstname.lastname@example.org or call 570.275.2252.
The English Garden collects sales tax only on items shipped to customers in Pennsylvania. This will likely change in 2019.
Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
Still don't want to use your credit card on the Internet? No problem - call us at 570.275.2252
1. Call us at 570.275.2252
2. Email us at email@example.com
3. Write us at:
When you visit our Web Site, make an in-store purchase, or place an order online or by phone with our Customer Service Department, we collect and store your personal information about you. This information is used to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations and to provide customer service. This information also may be used to contact you about sales, special offers, surveys and new features of the website, unless you have opted not to receive promotional communications in connection with this website. You always have the choice not to receive marketing mailings or calls; you just need to let us know.
We do not share with others, or sell or rent to others, any personal information that you provide to us through this Web Site or through our Customer Service Department
We use various security measures, including Secure Socket Layer (SSL) encryption technology, to protect personal information that we collect. If you place an order through this website, you will be asked to set up an account and provide an email address and password. You must provide an appropriate email address and password in order to access account information. In order to help protect your personal information further, you should be careful about providing your password to others. If you wish to cancel a password, or if you become aware of any loss, theft or unauthorized use of a password, please contact our Customer Service Department by email at firstname.lastname@example.org or by phone at 570.275.2252.
You can access, correct and update certain personal information that you have provided to us by logging into your account on our website.
We want to communicate with you only if you want to hear from us. If you prefer not to receive information about sales, special events, and new products from us, you may opt-out of receiving our promotional communications at any time. You will have an opportunity to "unsubscribe" by clicking on the hyperlink contained in promotional emails we send you.
Additionally, to opt-out of our mailing lists you may email us at email@example.com or call us at 570.275.2252. Please note that any request to be removed from such mailing lists may take up to two (2) weeks to become effective.
Please note that even if you are removed from any such list, if you order online, we will continue to confirm your order by e-mail and may need to contact you by phone, email, or regular mail if we have questions about your order.
Effective Date: May 15, 2019