1. All sale items are a final sale, and cannot be returned or exchanged.
2. Many of our sales are in-store only events, due to the manufacturers' policies. If a manufacturer forbids us from offering special deals on their products online, you will have to participate in the promotion at the store or call and make your purchases over the phone. We apologize for this inconvenience, but we are committed to maintaining a good relationship with each of our suppliers so that we can continue to offer you the best products available.
3. When an item is on sale, we cannot offer layaway.
4. Sale items cannot be put on hold. If you are unable to get to a sale and know the specific item you would like, you may always call and purchase the item over the phone and pick it up at a later date.
Your total satisfaction is our top priority. If for any reason you are unhappy with an item you have purchased, please return it within 30 days of the date of invoice. We will gladly exchange your product or issue a gift card for the entire purchase price.
All products must be returned in their original condition, unworn and unwashed with tags still attached, with a copy of the invoice and the reason for return included.
Returns using GIFT RECEIPTS are eligible for exchange or store credit within 60 days of purchase. Store credit will be issued for the purchase amount only.
Items sold at a discount are a final sale and cannot be returned or exchanged.
Return shipping charges are the responsibility of the customer.
The English Garden Retail Store Purchases: Returns or exchanges from our retail store will not be accepted online.
Gift Cards: Returns or exchanges will not be accepted.
Damaged Items: If we sent you a damaged item, we want to fix our mistake. We will happily replace the item or refund your money.
You have two ways to return your purchase:
1. Send it back to us.
When you receive your purchase, examine it carefully. If for any reason you are not satisfied with any of the items, return unwanted item(s) to us. Upon return and receipt of the product, The English Garden will exchange or issue store credit for the item(s). All shipping charges are the responsibility of the customer.
Our return address is:
2. Return it to our store.
Simply bring your shipping invoice, plus a copy of your order confirmation to make a return or exchange. Important: we need the confirmation to ensure that you are credited the proper amount for your merchandise. Upon return of the product(s), The English Garden will exchange or issue store credit for the item(s). Please note: returns will only be taken at The English Garden; merchandise cannot be returned at any other retail stores that may carry our products.
We use UPS and USPS for shipping, and both have several delivery service options to choose from:
UPS Delivery Service
Ground: Delivery based on distance to destination. Typically takes 1-5 business days, excluding holidays.
3 Day Select: Order will arrive in 3 business days, excluding holidays. Guaranteed to arrive only by the end of the day.
2nd Day Air: Order will arrive in 2 business days, excluding holidays. Guaranteed only to arrive by the end of the day.
US Postal Service Delivery Service
First Class: Quick, but only available for packages under 13oz.
Priority: Will arrive in 2-3 days. Anything over 13oz. is not eligible for First Class and will automatically ship Priority.
Orders placed on Friday (after 2pm EST), Saturday, or Sunday, will be shipped on Monday except on Holidays. No orders will be shipped or received on holidays. Orders placed on holidays will be processed the following business day.
**For 2nd Day Air, orders must be placed by 11am, Eastern time to ensure on time delivery.
Special Note regarding PO Boxes:
Special Note regarding rural areas:
We cannot currently accept International orders.
The English Garden collects sales tax only on items shipped to customers in Pennsylvania.
Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
Still don't want to use your credit card on the Internet? No problem - call us at 570.275.2252
1. Call us at 570.275.2252
2. Email us at email@example.com
3. Write us at:
When you visit our Web Site, make an in-store purchase, or place an order online or by phone with our Customer Service Department, we collect and store your personal information about you. This information is used to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations and to provide customer service. This information also may be used to contact you about sales, special offers, surveys and new features of the website, unless you have opted not to receive promotional communications in connection with this website. You always have the choice not to receive marketing mailings or calls; you just need to let us know.
We do not share with others, or sell or rent to others, any personal information that you provide to us through this Web Site or through our Customer Service Department
We use various security measures, including Secure Socket Layer (SSL) encryption technology, to protect personal information that we collect. If you place an order through this website, you will be asked to set up an account and provide an email address and password. You must provide an appropriate email address and password in order to access account information. In order to help protect your personal information further, you should be careful about providing your password to others. If you wish to cancel a password, or if you become aware of any loss, theft or unauthorized use of a password, please contact our Customer Service Department by email at firstname.lastname@example.org or by phone at 570.275.2252.
You can access, correct and update certain personal information that you have provided to us during the checkout process of a future order. Otherwise you can contact our Customer Service department during normal business hours.
We want to communicate with you only if you want to hear from us. If you prefer not to receive information about sales, special events, and new products from us, you may opt-out of receiving our promotional communications at any time. You will have an opportunity to "unsubscribe" by clicking on the hyperlink contained in promotional emails we send you.
Additionally, to opt-out of our mailing lists you may email us at email@example.com or call us at 570.275.2252. Please note that any request to be removed from such mailing lists may take up to two (2) weeks to become effective.
Please note that even if you are removed from any such list, if you order online, we will continue to confirm your order by e-mail and may need to contact you by phone, email, or regular mail if we have questions about your order.
Effective Date: June 15, 2011